ACTbot

WhatsApp chatbot for smart automated service

Centralize your conversations, automate responses with AI, and offer a professional experience to your customers on their favorite channel: WhatsApp.

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Conversation state management Conversational flows + AI External API integrations

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Basic ACTbot features

The essential capabilities to organize your WhatsApp support, respond on time, and keep your entire team on the same page.

Conversation state control

Manage each conversation as a case (Active, Pending or Closed) to always know what's in progress, what needs follow-up, and what's resolved.

Contact management

Centralize each person's information in a single profile, created automatically when they write via WhatsApp or manually when you need to reach out.

Initiate chats with templates

Start conversations with proactive messages using WhatsApp-approved templates for commercial campaigns, operational reminders, or notices.

Agent identification

Always show who is assisting: the agent's name appears in the conversation to provide context and a more human experience.

Business hours

Define your business hours and days, and let the chatbot automatically inform customers when they can expect a reply.

Extensible & custom

Start with the basics and grow the solution as your operation requires: more modules, integrations, and custom automations.

Advanced ACTbot features

Advanced automation, AI, and integration modules to scale your operations, connect with your systems, and respond intelligently and consistently.

Conversational flows

Design conversational journeys with guided steps and options for frequent queries: information, support, order tracking, and more.

Artificial Intelligence Agent

Load your business context and let AI respond automatically, maintaining the tone, policies, and key information of your brand.

Keyword responses

Configure immediate replies for specific words or phrases like "price", "hours" or "booking" to prevent your team from repeating the same answers.

Flows + AI

Add AI to your flows: mix guided steps with smart responses when the person writes something more open-ended or off-menu.

Email alerts

Define key milestones in the conversation and trigger email alerts to automatically escalate cases that require human follow-up.

External API queries

Connect the chatbot with your internal systems (ERP, CRM, booking systems, etc.) to fetch real-time data and offer personalized responses.

Conversation export

Export complete conversations with each customer, preserving the full chat history. Ideal for audits, commercial follow-up, technical support, or secure record-keeping.

Real-time analytics

Access key chatbot metrics from a clear, intuitive dashboard: message and conversation volume, response times, and automation rate. Everything you need to analyze performance and optimize your customer interactions.

Real-time notifications

Receive automatic alerts when a customer writes, requests an agent, or triggers a relevant event. Your team can step in immediately and provide personalized assistance when needed.

How it integrates into your operation?

We define goals and use cases prioritizing what you want to automate and what your team will continue to handle.
We design flows and AI with your brand's tone, information, and rules.
We connect your systems through APIs to query real-time data and personalize responses.
We support your team in using the dashboard, states, and conversation assignments to ensure a smooth transition.

Consulting, design and development

ACTotal combines consulting, communication, design, and development so your chatbot isn't just technology, but a key part of your customer service and sales strategy.

Request an ACTotal chatbot demo

Coordinate a personalized demo by writing to us directly on WhatsApp.

Web: actotal.com WhatsApp: +598 92 548 610 Email: sales@actotal.com

Request a demo